Off Road Central Parts Satisfaction Guarantee
We stand behind our products, and are committed to ensuring you can buy with confidence. If you are not satisfied with the product provided by Off Road Central, you can choose to return it within 28 days for an exchange of equal or greater value.
The Conditions Are:
This ORC Part Satisfaction Guarantee is in addition to your rights under the Australian Consumer Law.
The Australian Consumer Law
The Australian Consumer Law (brought into effect 1st January 2011) gives consumers a comprehensive set of rights for any goods or services purchased. These are called Consumer Guarantees, which means goods must be of acceptable quality and fit for the purpose they were designed for. Goods of acceptable quality will be:
If goods or services fail to meet a guarantee, the consumer is entitled to a remedy in an attempt to right the fault (providing the goods were not used in an 'abnormal manner'). Should your goods fail to be of an acceptable quality due to a major failure you are entitled to a refund or replacement. A major failure is defined as:
If the failure is not major, you are also entitled to a repair or replacement within a reasonable timeframe or a refund if a repair or replacement is not feasible.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Please also review our Delivery Information and General Information Documents.