Returns Policy

RETURNS AND CANCELLATIONS POLICY

1. ORDER RETURNS

Unless otherwise required by the Australian Consumer Law or other binding legislation, Off Road Central may at its discretion accept for credit, return of Goods subject to this clause and provided that:

  • The Goods are returned to Off Road Central within 14 days from the date of delivery; and
  • The Goods have not been damaged in any way by the Customer; and
  • The Goods have not been used and the Goods and/or the packaging of the Goods has not been handled, damaged or interfered with to an extent inconsistent with a, reasonable examination by you; and
  • The Goods have not been ordered or manufactured specifically by Off Road Central for you or items which are Off Road Central non stock lines; and

Returns/Exchange of goods will only be accepted if: 

  • Good are faulty
  • Exchange of product ( same product, different vehicle) - customer is liable for all associated charges including freight charges for return of product and dispatch of new product plus any gap fees fro the product exchange. 

You acknowledge that the credit will not include:

  • Freight Costs, which must be borne by you.
  • Fitting charges
  • Service Charges

The price of Goods that are returned by you and accepted by Off Road Central shall be credited by Off Road Central to you. The cost of re-delivery of Goods returned to Off Road Central, must be paid by you before Off Road Central will accept the return of the Goods.

Customers returning products to the manufacturer will be subject to the manufacturers Return Policy and you may be liable to pay freight.

2. RETENTION OF TITLE

The title of all Goods supplied by Off Road Central remains with Off Road Central until payment for the goods is received in full from you.

3. ORDER CANCELLATIONS

Any special build or non stock line orders may NOT be cancelled 12 hours after the order has been placed with Off Road Central, or if the product has been dispatched unless Off Road Central, in its sole discretion, otherwise agrees in writing. Any cancellation will incur a 10% restocking fee for orders that have not yet been dispatched. For products dispatched or supplied NO REFUND will be given for any funds paid unless agreed in writing. 

Refunds will not be given for change of mind.